Cookies & privacy policy

Our privacy policy
We believe strongly in protecting your privacy and this notice sets out how we use your personal data. This website is owned and operated by The National Newspapers' Safe Home Ordering Protection Scheme Limited (SHOPS). SHOPS is the controller of all information collected on this website.

Personal data we gather from you
We collect personal data in a variety of ways from different parts of this website. We gather such data from our contact section in order that we can contact you and respond to any questions and needs that you may have. If you are an advertiser or advertising agency, we gather data in order to operate our contractual relationship with you more effectively.

Use of data
Our main aim in gathering your personal data is to provide you with a customised service.

If you are a member of the SHOPS scheme, we will use your data in order to know you better and to manage our relationship better. For example, we use your data to communicate with you about our services, keep our records updated and manage accounts and payments. We also use your data if we wish to notify you of a new or expanded service that might affect you.

If you are a member of the public, we use your personal data to contact you with replies to any enquiries you might make, or to provide you with information about the SHOPS scheme.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify any individual.

It is important that information that we hold on you is accurate and up-to-date. Please therefore make sure that you inform us promptly of any relevant changes to your data.

If, at some time in the future, we were to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

Disclosure of personal data
As a general rule, we do not sell, share or disclose your personal data to any third party. From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Act 1998.

We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process, (b) prevent fraud, (c) protect the rights and property of SHOPS and of its scheme members, (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.

If, in the future, a third party acquires SHOPS or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.

Protection of your information
We keep your information confidential. Our internal data protection procedures cover the storage, access and disclosure of your information, and we have put in place appropriate physical and software security measures including firewalls and the use of strong passwords.

However, the internet is not a secure medium. Whilst we do not collect personal information directly via our website, please be aware that information sent to us via email is potentially vulnerable.

This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy statements of each website you visit which collects personal data.

This website uses cookies. The cookies are used to determine visitor usage of the website (e.g. user location, web browser, number of page visits etc). They are also used to help us manage our online forms. Your use of the website confirms that you agree to monitoring by the aforementioned cookies. You may set up your computer to reject cookies although you may find that this will have a negative impact on the viability of this and other websites.

Questions or complaints
By submitting your personal data you consent to the use of that data as set out in this policy. If you have any questions, concerns, comments or complaints about this privacy notice and/or our collection or use of personal data, or if you believe that the data that we hold on you is inaccurate or if you wish us to stop processing your data for any particular purpose or purposes, then please contact us on